FAQ

Can I check the price in my currency?

Yes. You can switch the currency right above, beside the login button.

Why am I charged in SGD?

Our shop account is set in Singapore Dollars(SGD) because we are a shop based in Singapore. If you are located outside of Singapore, you have the option to use the built-in currency switcher to browse in your local currency, but you will still be checking out with Singapore Dollars at the most current exchange rate.

This does not mean you are paying more, this just means that you are being shown the prices in SGD. Your bank or payment method will automatically change this to your local currency. 

 

My PayPal payment didn’t work. What happened?

Please contact PayPal directly to see what caused the failed payment and/or what changes need to be made to your account. They have great customer service!

Also, send us an email at pipingpandas@gmail.com and let us know.

 

Is Duty and VAT (Taxes) included in the sales?

These fees are not included in the shipping price of your order. All international orders shipped may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; We could not advise whether your items are dutiable at designation country and also the exact duty incurred.